Shipping Policy

Effective Date: Monday 14th October 2024

Thank you for shopping at www.lillinrose.co.uk. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. Please read the policy carefully to understand our shipping procedures and your responsibilities as a customer.

1. Shipping Destinations

1.1 UK Shipping Only:
We currently only ship to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
1.2 No International Shipping:
At this time, we do not offer international shipping. Please check back for updates as we may expand our delivery options in the future.

2. Shipping Methods and Costs

2.1 Royal Mail Shipping:
All orders are shipped via Royal Mail, ensuring secure and reliable delivery. You can choose from the following options:

• Standard Shipping:

  • Delivery Time: 3-5 business days.

  • Cost: Shipping cost is worked out by the weight of the order placed.

• Express Shipping:

  • Delivery Time: 1-2 business days.

  • Cost: Shipping cost is worked out by the weight of the order placed.

• Next-Day Shipping:

  • Orders must be placed by [Insert Time] to qualify for next-day delivery.

  • Delivery Time: Next business day.

  • Cost: Shipping cost is worked out by the weight of the order placed.

Note: Delivery times are estimates and may vary based on location, postal service delays, or other factors beyond our control.

3. Order Processing Time

3.1 Order Confirmation and Processing:

• All orders are processed within 1-2 business days after your order is placed and payment is confirmed.

• Orders placed after 4pm , on weekends, or during holidays will be processed the next business day.

3.2 Order Fulfilment:

• Once your order is processed, you will receive a confirmation email with shipping details, including a tracking number (if applicable).

• Please note that delays in processing may occur during peak times, sales, or special promotions.

4. Delivery Timeframes

4.1 Standard Delivery:
Standard delivery typically takes 3-5 business days from the time your order is dispatched via Royal Mail.
4.2 Express and Next-Day Delivery:
Express and next-day deliveries are prioritized and aim to reach you within the specified timeframes mentioned in section 2.

Please note that delays due to external factors such as weather, public holidays, or postal service disruptions are outside our control.

5. Shipping Restrictions

5.1 PO Box Addresses:
We are unable to deliver to PO Box addresses. Please provide a complete physical address during checkout.

5.2 Shipping to Remote Areas:
Delivery to certain remote areas may take longer than standard delivery times. We will notify you if we anticipate any delays in delivering to your area.

6. Order Tracking

6.1 Tracking Your Order:
Once your order has been shipped, you will receive an email with your Royal Mail tracking number and a link to monitor your delivery status. Please allow 24 hours for the tracking information to update.

7. Shipping Issues

7.1 Lost or Delayed Orders:
If your order has not arrived within the estimated delivery time, please check your Royal Mail tracking information. If there is no update, contact us at [Insert Contact Email or Phone Number] for assistance. We will work with Royal Mail to resolve the issue.

7.2 Damaged or Missing Items:
If your order arrives damaged or with missing items, please contact us within 7 days of delivery at lillinroseinfo@gmail.com with your order number, a description of the issue, and photos (if applicable). We will arrange for a replacement or refund where necessary.

8. Returns Due to Failed Delivery

8.1 Incorrect Address:
Please ensure that your delivery address is correct. If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply to resend the item.
8.2 Unsuccessful Delivery Attempts:
If Royal Mail is unable to deliver your order after multiple attempts, the item may be returned to us. You will be contacted to arrange re-delivery, but additional shipping charges may apply.

9. Contact Us

If you have any questions regarding our Shipping Policy or need further assistance, please contact us at:

• Email: lillinroseinfo@gmail.com

• Address: 12 - 13 Theatre Plain | Great Yarmouth | NR30 2BE

By placing an order on www.lillinrose.co.uk, you agree to this Shipping Policy.